On January 4th, 2023, RTA represented by the Rail Agency and Keolis-MHI (Dubai Metro and Tram’s operator) has obtained International Customer Experience Standards (ICXS) certificate for the Dubai Metro and Tram.
Dubai Metro and Tram obtain International Customer Experience Standards certification
RTA achieved a rating of 87.20%, which conforms to the international standard of the ICXS certificate. This achievement cements RTA’s leading role in improving customer experience in public transport across the region.
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RTA achieved a rating of 87.20%, which conforms to the international standard of the ICXS certificate. This achievement cements RTA’s leading role in improving customer experience in public transport across the region.
To read full news, click here.