Dubai’s Roads and Transport Authority has accelerated the average response time during emergencies and increased the satisfaction of Dubai Metro users by launching a project to enhance communication and coordination between the Operations Control Center and the Maintenance Control Centre.
Improving Dubai Metro's Efficiency and user satisfaction
Hassan Mohammed AlMutawa, the Director of Train Operations at RTA’s Rail Agency, said that RTA had successfully completed a project aimed at improving communication between the operations and maintenance control centres. The main objective of this project is to quicken the response time in case services, assets or systems are affected, ultimately enhancing passenger services.
"Since its recent launch, the project has contributed to facilitating the process of communication and coordination between the OCC and the MCC in accelerating the completion of repair work, allowing employees and technicians to coordinate and repair services faster,” Added Al Mutawa.
He explained that the project was carried out in several phases. The first phase involved studying and testing the response strategy for repairing faults. This was followed by a pilot phase where comprehensive exercises were conducted over a period of four weeks to ensure the success of the project.
Afterwards, a weekly plan was prepared for experimental exercises, with over 20 drills completed successfully. These drills produced valuable data that can be used to improve the Dubai Metro's services in the future. As part of the RTA's efforts to raise the levels of its work in the field of sustainability, it has been keen to share experiences and periodic reports with strategic partners to enhance joint responsibility and provide the best services to Dubai Metro users.
Al-Mutawa emphasized that the Rail Agency is fully committed to achieving the RTA's vision of becoming a leader in easy and sustainable transportation and ensuring that its services are provided consistently. The initiative aims to improve cooperation and coordination between control centers, thereby enhancing operational efficiency and ensuring a safe and comfortable transportation experience for passengers.
This initiative is in line with the emirate's vision of ensuring customer happiness and satisfaction, and Dubai's status as a global leader in smart city initiatives. Thanks to Dubai's efforts to provide world-class services to its residents and visitors have earned it this distinction.
Wallace Weatherill, the Managing Director of Keolis MHI, which is responsible for operating and maintaining the Dubai Metro and Dubai Tram, emphasized the importance of effective communication and coordination to ensure a smooth metro transportation service. He expressed his belief that their partnership with RTA focuses on providing expertise and knowledge to overcome challenges and provide practical solutions quickly. This reflects their commitment to operational excellence, driven by the pursuit of customer satisfaction.
Weatherill added that RTA and Keolis MHI are dedicated to enhancing the response time to breakdowns, improving accident management, and providing exceptional transportation services. They achieve this by continuously cooperating to offer a safe and comfortable transportation network that contributes to the happiness and well-being of all travelers in Dubai.
Hassan Mohammed AlMutawa, the Director of Train Operations at RTA’s Rail Agency, said that RTA had successfully completed a project aimed at improving communication between the operations and maintenance control centres. The main objective of this project is to quicken the response time in case services, assets or systems are affected, ultimately enhancing passenger services.
"Since its recent launch, the project has contributed to facilitating the process of communication and coordination between the OCC and the MCC in accelerating the completion of repair work, allowing employees and technicians to coordinate and repair services faster,” Added Al Mutawa.
He explained that the project was carried out in several phases. The first phase involved studying and testing the response strategy for repairing faults. This was followed by a pilot phase where comprehensive exercises were conducted over a period of four weeks to ensure the success of the project.
Afterwards, a weekly plan was prepared for experimental exercises, with over 20 drills completed successfully. These drills produced valuable data that can be used to improve the Dubai Metro's services in the future. As part of the RTA's efforts to raise the levels of its work in the field of sustainability, it has been keen to share experiences and periodic reports with strategic partners to enhance joint responsibility and provide the best services to Dubai Metro users.
Al-Mutawa emphasized that the Rail Agency is fully committed to achieving the RTA's vision of becoming a leader in easy and sustainable transportation and ensuring that its services are provided consistently. The initiative aims to improve cooperation and coordination between control centers, thereby enhancing operational efficiency and ensuring a safe and comfortable transportation experience for passengers.
This initiative is in line with the emirate's vision of ensuring customer happiness and satisfaction, and Dubai's status as a global leader in smart city initiatives. Thanks to Dubai's efforts to provide world-class services to its residents and visitors have earned it this distinction.
Wallace Weatherill, the Managing Director of Keolis MHI, which is responsible for operating and maintaining the Dubai Metro and Dubai Tram, emphasized the importance of effective communication and coordination to ensure a smooth metro transportation service. He expressed his belief that their partnership with RTA focuses on providing expertise and knowledge to overcome challenges and provide practical solutions quickly. This reflects their commitment to operational excellence, driven by the pursuit of customer satisfaction.
Weatherill added that RTA and Keolis MHI are dedicated to enhancing the response time to breakdowns, improving accident management, and providing exceptional transportation services. They achieve this by continuously cooperating to offer a safe and comfortable transportation network that contributes to the happiness and well-being of all travelers in Dubai.