On September 8th, 2021, the Roads and Transport announced the takeover of the Operations and Maintenance of the Dubai Metro and the Operations of Dubai Tram by Keolis MHI. A consortium that was formed between Keolis (France) and Mitsubishi (Japan) to further Strengthens their presence in the region as leaders in providing bespoke rail management services.
KEOLIS MHI CELEBRATES ITS 1-YEAR ANNIVERSARY AFTER THE TAKEOVER THE DUBAI METRO AND TRAM CONTRACT
Since the announcement, Keolis MHI has committed to delivering a number of obligations to support the Roads and Transport Authority by delivering innovative and sustainable public transport solutions. These commitments include enhancing operational process, introduce new innovative solutions, deliver a safety ethos to the public and ensure the standards of operations are maintained near 100% on train service availability and punctuality.
The contract to operate and maintain the Dubai Metro and operate the Dubai tram runs for 15 years: A 9-year contract with a potential 6-year extension, Keolis MHI successfully supported in the delivery of the Roads and Transport Authority’s vision and passenger requirements for public transportation through management of global events, such as the Expo 2020 Dubai, other large-scale events such as the Dubai Run and NYE, and provided an innovative platform to exchange ideas and conceptualize ultramodern application in the field of public transportation.
Wallace Weatherill, Managing Director of Keolis MHI said “Looking back, we are proud to be the partner of choice for the Roads and Transport Authority. We have successfully partnered to deliver many projects into fruition, from achieving the 5-year Emiratization objective within 3 months of operations, to giving back to the community during the Ramadan Initiative of 1,000 meals a day and celebrating Eid with orphans. This wouldn’t have been possible without the trust the Roads and Transport authority has put in us and we are honored to work with such an esteem partner with a vision towards a smart and sustainable future. Looking ahead, we are committed to bring even more innovative and smart solutions, support the smart station initiative and its applications and work with the RTA on enhancing the field of public transportation in the region.
Adding: Throughout the past year, Keolis MHI in partnership with the Roads and Transport Authority have maintained key milestones that are synonymous with the Metro and Tram. Such as 99% train Service Availability and Train Punctuality, calibrated Tram speed for faster travel time, obtaining the International Customer Experience Service Accreditation (ICXS) with a score of 87% in its first year, achieved the targeted 5-year nationalization requirement for private sector in just 3 months and the GEEIS Gender Equality Award.
He further explained: Highlighting the awards aspect, as a rail management company we are tasked with deliver critical service that must be safe, as such, an extensive auditing and accreditation process are established to ensure we are on par with world standards. Key ISO certification such as ISO 9001, 14001, 45001, 31000 and 50001 are key to us as an organization to attain and be classified fit to operate.
Additionally, to further enhance the partnership with the Roads and Transport Authority, Keolis MHI is working on a sustainable plan to deliver energy efficient services to reduce the overall cost and the digitization of process in line with the city’s vision to become paperless.
Wallace concluded: Keolis MHI is committed to maintain and build on the success that has already been achieved by the RTA when launching the Dubai Metro and Tram in the UAE. By integrating new applications and technologies as the need of the passenger evolves, and to always empower nationals within its business and build greater opportunities for new talents.
Since the announcement, Keolis MHI has committed to delivering a number of obligations to support the Roads and Transport Authority by delivering innovative and sustainable public transport solutions. These commitments include enhancing operational process, introduce new innovative solutions, deliver a safety ethos to the public and ensure the standards of operations are maintained near 100% on train service availability and punctuality.
The contract to operate and maintain the Dubai Metro and operate the Dubai tram runs for 15 years: A 9-year contract with a potential 6-year extension, Keolis MHI successfully supported in the delivery of the Roads and Transport Authority’s vision and passenger requirements for public transportation through management of global events, such as the Expo 2020 Dubai, other large-scale events such as the Dubai Run and NYE, and provided an innovative platform to exchange ideas and conceptualize ultramodern application in the field of public transportation.
Wallace Weatherill, Managing Director of Keolis MHI said “Looking back, we are proud to be the partner of choice for the Roads and Transport Authority. We have successfully partnered to deliver many projects into fruition, from achieving the 5-year Emiratization objective within 3 months of operations, to giving back to the community during the Ramadan Initiative of 1,000 meals a day and celebrating Eid with orphans. This wouldn’t have been possible without the trust the Roads and Transport authority has put in us and we are honored to work with such an esteem partner with a vision towards a smart and sustainable future. Looking ahead, we are committed to bring even more innovative and smart solutions, support the smart station initiative and its applications and work with the RTA on enhancing the field of public transportation in the region.
Adding: Throughout the past year, Keolis MHI in partnership with the Roads and Transport Authority have maintained key milestones that are synonymous with the Metro and Tram. Such as 99% train Service Availability and Train Punctuality, calibrated Tram speed for faster travel time, obtaining the International Customer Experience Service Accreditation (ICXS) with a score of 87% in its first year, achieved the targeted 5-year nationalization requirement for private sector in just 3 months and the GEEIS Gender Equality Award.
He further explained: Highlighting the awards aspect, as a rail management company we are tasked with deliver critical service that must be safe, as such, an extensive auditing and accreditation process are established to ensure we are on par with world standards. Key ISO certification such as ISO 9001, 14001, 45001, 31000 and 50001 are key to us as an organization to attain and be classified fit to operate.
Additionally, to further enhance the partnership with the Roads and Transport Authority, Keolis MHI is working on a sustainable plan to deliver energy efficient services to reduce the overall cost and the digitization of process in line with the city’s vision to become paperless.
Wallace concluded: Keolis MHI is committed to maintain and build on the success that has already been achieved by the RTA when launching the Dubai Metro and Tram in the UAE. By integrating new applications and technologies as the need of the passenger evolves, and to always empower nationals within its business and build greater opportunities for new talents.