Keolis-MHI is committed to providing its services, which is consistent, reliable and meet or exceed the requirements of our customers and stakeholders, achieving customer satisfaction with due regard for the communities and the environment we work in.
Keolis-MHI is fully committed to implementation of quality management and assurance system with embedded philosophy of continuous improvement, in all of its work operations. Keolis-MHI recognizes that adopting this approach gives the business great commercial strength and that commitment to a quality risk-based approach is not an optional extra. Keolis-MHI is dedicated to operate a Quality Management System in accordance with the principles of ISO 9001:2015 in order to demonstrate its commitment to deliver services of quality, to both clients, suppliers and employees alike.
We are committed to:
Work closely with our customers and stakeholders to fully understand their needs and expectations.
Provide consistently high service quality that meets and/or exceeds client requirements.
Ensure that all necessary resources are available to deliver and maintain the Business Management System, as well as to improve its effectiveness in the terms of quality.
Continual improvement of our Quality Management Systems through the setting of objectives and targets which are focused on meeting and exceeding customer and stakeholder requirements.
Ensuring that all our staff are aware of and comply with the requirements of the Quality Policy, Business Systems, Operating Procedures and Works Instructions and seek to continuously improve our Quality Systems.
Develop, motivate and motivate out staff to deliver and meet their objectives in line with our values.
Satisfying regulatory, statutory, customer and all other applicable quality requirements.
Measure and report on our performance in managing our business and meeting our customers’ needs and use performance information to help us improve
Disseminate relevant information to all employees and interested stakeholders and consider their feedback for the improvement of our services.
Regularly review the suitability and effectiveness of our systems to identify improvements that we need to make to improve our ability to meet our needs, those of our customers, of our employees, of other relevant stakeholders and of the environment we work in
Develop effective relationships with our subcontractors and suppliers
We will develop an excellent relationship with our stakeholders throughout our market to ensure the maintaining of our values – "We Imagine, We Care, We Commit"
Keolis-MHI commits to the successful implementation of the Quality Policy through effective policies, standards, procedures and process. Through Business Process Excellence we can confidently commit to deliver excellent products and services that will exceed the expectations of our stakeholders.
This Quality Policy will be reviewed annually as part of the management review process, to assure its continued relevance and adequacy.
Last update : 28/05/2024