At Keolis MHI, we are committed to fostering a responsible and sustainable business environment. Our ethical standards guide our every action, ensuring transparency, integrity, and respect in all interactions. Safety is at the core of our operations, with rigorous measures in place to protect both our employees and passengers. Furthermore, we prioritize workplace well-being, promoting a culture of inclusivity, health, and professional growth, where every individual is valued and supported. Together, these principles drive our dedication to excellence and social responsibility.
Our Polices
Asset Management Policy
Keolis MHI is fully committed to delivering comprehensive asset management to the Dubai Metro network. Keolis MHI recognizes that implementing an asset management policy gives the business a great strength in line with it's mission: "Enhance everyday life for Dubai residents and visitors by imagining and operating safe, smart and sustainable shared transport solutions, accessible to each and everyone"
Last update : 28/05/2024
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Environment & Energy Policy
Under our duty of operating and maintaining the Dubai Metro & Dubai Tram, Keolis MHI is committed to smart and sustainable mobility by making a positive contribution to today's environmental challenges, such as the fight against climate change, reducing air pollution, improving energy efficiency and protecting resources in order to leave a positive environmental legacy for future generations.
Last update : 28/05/2024
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Information Security and Cybersecurity Policy
In our continuous mission for smart and sustainable mobility at Dubai Metro and Dubai Tram, Keolis MHI is committed to maintaining the highest information security and cybersecurity standards, ensuring the confidentiality, integrity, and availability of the systems and data. This commitment protects our customers, employees, information, reputation, and assets against constantly evolving threats.
Last update : 29/05/2024
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Safety & Health Policy
Ensuring the effective Safety and Health of passenger transport and mobility services for Dubai Metro & Tram for RTA is the top priority of the Keolis MHI with the goal of "ZERO HARM" aligned with "the world leader in seamless and sustainable mobility" vision of RTA.
Last update : 28/05/2024
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Collaboration Working Policy
Keolis MHI Rail Management and Operation (KM) is committed to working collaboratively with all of its stakeholders and partners - particularly, the Roads & Transport Authority (the RTA) to help shape and realise its vision. We will deliver our contractual obligations by working closely with the RTA and its partners to deliver service excellence every day.
Last update : 28/05/2024
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Physical Security Policy
Keolis MHI is committed to upholding the safety and security of the Dubai Metro and Dubai Tram systems, ensuring compliance with UAE federal laws. (1 l This Physical Security Policy outlines the approach to delivering a secure, safe, and welcoming environment for passengers, employees, and stakeholders.
Last update : 28/05/2024
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Business Continuity Management Policy
Keolis MHI Business Continuity Management Policy provides the goals and principles for effective management of disruptions and ensure Business Continuity during the lifecycle of Keolis MHI activities.
Last update : 29/05/2023
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Risk Management Policy
Keolis MHI Risk Management Policy provides the goals and basic principles to ensure effective management of internal and external risks during the lifecycle of Keolis MHI activities.
Last update : 28/05/2024
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Quality Policy
Keolis MHI is committed to providing its services, which is consistent, reliable and meet or exceed the requirements of our customers and stakeholders, achieving customer satisfaction with due regard for the communities and the environment we work in.
Keolis MHI is fully committed to implementation of quality management and assurance system with embedded philosophy of continuous improvement, in all of its work operations.
Last update : 28/05/2024
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